Save the hassle of bringing your equipment in for repair.
Let us arrange pick-up and drop-off (door to door) for you.
This service includes:
1 x Standard Pick-Up From Your Location
1 x Standard Return To Your Location
Steps:
- Add this service to your cart, check-out and make your payment.
- For "shipping address", indicate the address for pick-up.
- A courier label will be emailed to you within 1 working day, with the estimated date and time of pick-up.
- Ensure that your item is placed in a proper box (a re-used box is ok). Plastic bags and soft-wrapping may be used, if u prefer, to wrap items before placing them in a box.
- Seal the box with tape to prevent accidental opening or spillage.
- Affix the courier label clearly onto the box, preferably at the top.
- DO NOT include accessories (eg. baskets, food pans, dividers, shelves, etc) unless the malfunction is directly related to these accessories.
As we use a 3rd-party courier for this service, please note the following:
- Pick-Ups are only performed between Mondays and Fridays, 10am and 7pm, excluding public holidays. You may request a specific date (subject to availability) but NOT a specific time.
- Ensure that your item is properly packed and ready for pick-up before the scheduled date and time. Fees may apply for unsuccessful pick-ups.
- Upon completion of repair and/or your payment of all related fees, we will arrange an estimated return date by courier. Fees may apply for unsuccessful returns.
- Liability for damage, if any, to your item(s) will be limited to the amount paid for this service.
- Any excess item(s) or weight will be charged accordingly.
- NO SERVICE TO: Changi Airport, Alps Avenue, Jurong Island & Sentosa.