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Warranties

WARRANTIES

STANDARD WARRANTY:

  • Warranties, if any, given on product(s) purchased and/or sold with "WARRANTY/STANDARD WARRANTY" is/are subject to the following conditions:
    • The breakdown was due to a malfunction arising from “normal, factory-recommended usage”;
    • Notification of claim must be in writing and received by us before warranty lapses;
    • Product(s) must be in original condition, unmodified and not previously attended to by a person not authorised by us;
    • Coverage commences from the date of delivery/collection of original product; 
    • Warranty only covers the specific component(s) indicated;
    • The product(s) must be located on mainland Singapore, not within a secured or military facility (eg. Airport air-side, Changi Cargo Complex, Military/Police Facilities, etc); and
    • For warranty coverage on a "parts" / "carry-in" basis, labour and transport fee(s) will apply if attendance by a technician is required.
    • For multi-year warranty programmes (eg. more than 1 year), labour and transport fee(s) may apply during in-warranty period.
  • Warranty refers to and is detailed as covering “manufacturing defects, inherent and unavoidable design flaws”. It does not extend to nor does it cover issues relating to wear-and-tear and/or user-contributed factors (i.e. failure to have routine servicing/cleaning performed - payable or not, insufficient ventilation, etc), whether deliberate or accidental.
  • We reserve the right:
    • To provide over-the-internet assistance prior to a consideration of a warranty claim; and
    • On decisions relating to warranty claims including, but not limited to, the right to suspend, terminate and/or modify any warranty coverage at any time.
  • Application of any promo code which carries a discount of more than 15% will automatically render any and all products in the transaction to be attached with "AGENT WARRANTY" (refer to section below) or NO WARRANTY (export).
  • For item(s) which warranty information is not expressly indicated, no warranty shall apply.

 

AGENT WARRANTY:

  • Warranties, if any, given on product(s) purchased and/or sold with "AGENT WARRANTY" is/are on a “parts only” basis, and subject to the following conditions:
    • The breakdown was due to a malfunction arising from “normal, factory-recommended usage”;
    • Warranty claim can only be done ONCE for each item and for the part(s) covered, within the stipulated warranty period, regardless of cause;
    • Notification of claim must be in writing and received by us before warranty lapses;
    • Part(s) to be claimed must be received by us before replacement part(s) can be shipped/collected;
    • While part(s) may be covered by warranty, all shipping costs for warranty claims shall be borne by customer; and
    • Coverage commences from the date of delivery/collection of original product.
  • Warranty refers to and is detailed as covering “manufacturing defects, inherent and unavoidable design flaws”. It does not extend to nor does it cover issues relating to wear-and-tear and/or user-contributed factors (i.e. failure to have routine servicing/cleaning performed - payable or not, insufficient ventilation, etc), whether deliberate or accidental.
  • We reserve the right:
    • To provide over-the-internet assistance prior to a consideration of a warranty claim; and
    • On decisions relating to warranty claims including, but not limited to, the right to suspend, terminate and/or modify any warranty coverage at any time.
  • "AGENT WARRANTY", unless specifically indicated otherwise, will exclude labour. Eg. If you require a technician to be despatched by us, the technician's time and labour will be payable. Part(s) covered under warranty will remain so, as long as conditions are met.
  • Application of any promo code which carries a discount of more than 15% will automatically render any and all products in the transaction to be attached with "AGENT WARRANTY" or NO WARRANTY (export).
  • For item(s) which warranty information is not expressly indicated, no warranty shall apply.

 

EXPORT WARRANTY:

  • Regardless of the location where product(s) is/are delivered to and/or picked-up from, we assume that all products purchased and sold under "export" terms are intended for export and will eventually be exported by the customer. In the same vein, product(s) purchased and sold under "EXPORT" or "EXPORT WARRANTY" basis shall carry NO WARRANTY.
  • Having said that, we remain ready to provide technical support for these products(s). Fees are payable.
  • Any GST paid by the customer, at the time of purchase, for product(s) which are exported, may be refunded on the following conditions:
    • The "proof of export" (eg. sub-cert bearing our company name, export permit bearing our invoice number, etc) must reach us within 60 days from date of purchase; and
    • We must acknowledge the receipt of such document(s).

 

All warranties shall only be applicable to the purchaser (person/entity) and shall in no circumstance be transferable and or otherwise exchangeable for any benefit. Labour and transportation charges may apply in the event that no technical fault is detected during service attendance, even under warranty.